UNITED STATES
If you need to exchange your product, you may do so within 30 days (exclusions apply). You as the customer are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a refund. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product and refer to individual product pages, as refund policies vary by brand.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 20% restocking fee plus return shipping costs. If you would like to exchange your product for something else rather than return it, see the Exchanges section below.
Please Read the Following
When you are making a purchase from us you are acknowledging the following of the Exchange Agreement:
I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Indoor Golf Outlet within 24 hours of the product being delivered.
I understand I must open and inspect my full order within 7 days of delivery even if I am not installing immediately and that any wrong, mis-sized, or missing item must be reported within the 30-day return window. I understand that not opening my order in time does not extend that window.
I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
I understand that if my order has left the warehouse, I am unable to receive a full refund.
I understand that orders must be canceled within 24 hours to avoid a 3% merchant restocking fee.
I understand that if I return my order once it has shipped I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are typically around 20%.
I understand that I am responsible for confirming the dimensions of my space including ceiling height and floor footprint before ordering an enclosure, impact screen, net, or similar item, and that a return because an item does not fit my space is a customer-error return subject to return shipping and the standard restocking fee.
I understand that select products including made-to-order products and custom products may be subject to a 25% restocking fee if the order has entered production and the order is canceled before it has shipped.
I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside of our control.
I understand and agree that I will not cancel my order or file a chargeback for an order delay because an estimate time provided to me turned out to be incorrect due to factors outside the control of Indoor Golf Outlet (such as manufacturing and logistical constraints of our partner companies).
Inspecting Your Order
Please open and inspect your entire order promptly upon delivery and in all cases within 7 days to confirm you have received the correct items, all components, and the correct sizes and specifications. This applies even if you do not plan to install right away.
If anything is incorrect, mis-sized, missing, or damaged, contact us at orders@indoorgolfoutlet.com and include photos of the item, the packaging, and the packing slip. We do not accept returns or exchanges for an incorrect or mis-sized item once the return window has closed. Any claim of a wrong, mis-sized, or missing item must therefore be reported within the 30-day return window. Failure to open or inspect your order in time does not extend this window, and claims made after it closes cannot be honored.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your product arrives damaged, please send photos of damage, box and product, along with a brief description of the issue to
orders@indoorgolfoutlet.com and we will process an insurance claim on your behalf. Photos must be provided within 24 hours of delivery of the product, or the insurance claim will not be valid. We guarantee that you will receive a fully operational product without any expenses incurred on your behalf.
Warranty
Warranties vary depending on the manufacturer - see individual product pages for details. Warranty damages occur overtime and from use. If an item was damaged upon arrival, and not reported within 30 days, this is not a warranty claim.
Returns
The Indoor Golf Outlet default policy is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Products Excluded from Returns
The following products are not eligible for return. If one of these items arrives damaged or is defective, you are still covered; contact us promptly and see the Damages and Warranty sections above.
Bushnell: All sales are final.
Carl's Place Custom Orders: Carl's Place Custom Enclosures, Impact Screens, Built-In Golf Room Kits, Built-In Screens, Padded Walls, Ceiling Paneling, and Curtains are not eligible for return or refund once the order has shipped.
Foresight Sports: All sales are final.
ProTee United: All sales are final.
Trackman: All sales are final.
Custom Orders: All sales are final on custom request orders, custom products, and made-to-order products.
Software
Software licenses cannot be returned once the activation or license email has been sent. This applies to GSPro, TruGolf (E6 CONNECT), FlightScope, SkyTrak, Foresight Sports, and JC Video software. If you have not yet received or activated your software, contact
orders@indoorgolfoutlet.com to request a cancellation before the activation email is sent.
Exchanges
If you would like to exchange a product for a different item, you may request an exchange within 30 days of delivery; the same exclusions that apply to returns apply to exchanges. You are responsible for return shipping on the original item and outbound shipping on the replacement. Because an exchange keeps your business with us, we may be able to reduce or waive the restocking fee that would apply to an outright return, depending on the product and supplier. Contact
orders@indoorgolfoutlet.com to start an exchange. Custom, made-to-order, and final-sale items are not eligible for exchange once the order has shipped or entered production.
Cancelations
Orders must be canceled within 24 hours to avoid a 3% merchant processing fee. If you need to cancel an order, please do so immediately by emailing
orders@indoorgolfoutlet.com. If an order has left the warehouse, the customer is responsible for return shipping cost as well as the 3% merchant processing fee. If an order is canceled after it has shipped, it will be treated as a regular 30-day return and will be subject to return shipping cost and restocking fees that are the responsibility of the customer.
Price Matching
In the event an item goes on sale the later of 24 hours after a purchase is made, we are unable to provide a price match, or price adjustment to the current sale price. If the item is within the 30 day return window, or within the respective manufacturer's return window, you may return the item while paying any return shipping fees and restocking fees, which vary by product, but are typically around 20%. If you need to request a price match or price adjustment within 24 hours of making a purchase, please do so by emailing
orders@indoorgolfoutlet.com.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing the order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer please see individual product pages for details or contact orders@indoorgolfoutlet.com.
Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible and we believe they are the top in the industry. We are on your team. We are immediately responsive and we will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us and we will help you resolve the issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us.
CANADA
Effective Date: August 02, 2026 Applies to: Purchases made through indoorgolfoutlet.com/en-ca by residents of Canada.
Overview
Indoor Golf Outlet Canada Corp. (“Indoor Golf Outlet,” “we,” “us,” or “our”) is a Canadian corporation incorporated under the
Business Corporations Act (Ontario). We are committed to providing high-quality golf simulation equipment and to treating our customers fairly under applicable Canadian consumer protection law.
Nothing in this policy limits or waives any rights you have under the Ontario Consumer Protection Act, 2002 (or the equivalent legislation of your province of residence), the federal Competition Act, or any other applicable law. For Québec residents, this includes the Consumer Protection Act (Québec) and the Civil Code of Québec.
Order Inspection
Please open and inspect your entire order promptly upon delivery and in all cases within
7 days of receipt to confirm you have received the correct items, all components, and the correct sizes and specifications. This applies even if you do not plan to install right away.
If anything is incorrect, mis-sized, missing, or damaged, contact us at orders@indoorgolfoutlet.com and include photos of the item, the packaging, and the packing slip.
We do not accept returns or exchanges for an incorrect or mis-sized item once the return window has closed. Any claim of a wrong, mis-sized, or missing item must be reported within the 30-day return window. Failure to open or inspect your order in time does not extend this window. These timelines do not limit any legal warranty or other right that cannot be limited under applicable provincial law.
Damaged Goods
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, make note of it when signing for delivery. If your product arrives damaged, send photos of the damage, the box, and the product, along with a brief description of the issue, to
orders@indoorgolfoutlet.com. We will process an insurance claim on your behalf.
Photos must be provided within 24 hours of delivery, or the insurance claim will not be valid. This 24-hour timeline applies only to our carrier insurance claim process; it does not limit your statutory rights or legal warranties. We guarantee that you will receive a fully operational product without any expenses incurred on your behalf for damage caused in transit.
Nothing in this section limits any warranty rights implied under the Ontario Sale of Goods Act or equivalent provincial legislation (for example, that goods are of merchantable quality and reasonably fit for their intended purpose).
Warranty
Warranties vary by manufacturer. See individual product pages for details. Warranty issues arise from ordinary use and wear over time. If an item was damaged upon arrival and not reported within the applicable inspection window, it will be treated as a damage claim rather than a warranty claim.
For warranty claims, contact orders@indoorgolfoutlet.com with: - Order number - Product name and serial number (if applicable) - Description of the issue - Photos or video demonstrating the issue
We will coordinate with the manufacturer to process your claim under their warranty program. For Québec consumers, the legal warranties provided by Québec law apply in addition to any manufacturer warranty.
Standard Returns (30-Day Window)
Except as noted below under “Products Excluded from Returns” and “Software,” you may request a return within
30 days of delivery, subject to the following:
Restocking Fees
Due to Canadian freight and LTL shipping costs, outright returns are subject to a restocking fee. The standard restocking fee is
20% of the product price. Specific manufacturer restocking fees may differ; contact us if you would like details for a specific product before purchase. No restocking fee applies where you exercise a statutory cancellation right.
Custom or made-to-order items that have entered production may be subject to a restocking fee of up to 25% if canceled after production has begun. See “Cancelations” below.
Products Excluded from Returns
The following products are not eligible for return. If one of these items arrives damaged or defective, you are still protected under the “Damaged Goods” and “Warranty” sections above.
These exclusions do not limit your statutory rights under provincial consumer protection legislation.
Software Licenses
Software licenses cannot be returned once the activation or license email has been sent. This applies to GSPro, TruGolf (E6 CONNECT), FlightScope, SkyTrak, Foresight Sports, and JC Video software.
If you have not yet received or activated your software, contact orders@indoorgolfoutlet.com to request a cancelation before the activation email is sent.
Exchanges
If you would like to exchange a product for a different item, you may request an exchange within 30 days of delivery. The same exclusions that apply to returns apply to exchanges.
Contact orders@indoorgolfoutlet.com to start an exchange.
Cancelations
Orders must be canceled within
24 hours to avoid a 3% merchant processing fee. To cancel an order, email
orders@indoorgolfoutlet.com immediately.
This 24-hour cancelation window is Indoor Golf Outlet’s discretionary commercial policy and does not limit any rights you have under applicable consumer protection law. No merchant processing fee applies where you exercise a statutory cancellation right.
Price Matching
If an item you have purchased goes on sale within
24 hours of your purchase, we will provide a price match to the sale price. Requests must be submitted within 24 hours of purchase to
orders@indoorgolfoutlet.com.
If an item goes on sale more than 24 hours after your purchase and is still within the 30-day return window or the manufacturer’s return window, you may return the item under our standard return policy, subject to applicable return shipping costs and restocking fees.
BOGO Promotions
In the event of a Buy-One-Get-One (BOGO) promotion:
Chargebacks
Our team is here to help you resolve any issue. Our policies are designed to be fair to both parties, and we respond promptly to all customer concerns.
Please contact us before filing a chargeback. Chargebacks are appropriate for genuine cases of fraud or unresolved disputes; they should not be used as a substitute for contacting our customer service team. If you have not received a product or have an issue with a product you did receive, we will work with you to resolve the matter promptly.
Fraudulent chargebacks (i.e., chargebacks filed for goods that have been received in good condition or for issues that we have offered to resolve) may result in legal action to recover the disputed amount, plus reasonable costs.
Nothing in this section limits your right to file a legitimate chargeback with your card issuer where appropriate under the terms of your cardholder agreement.
Language
A French version of this policy is available at [insert URL] and may be obtained free of charge by writing to
sales@indoorgolfoutlet.com.
Contact Us
Indoor Golf Outlet Canada Corp.
Email:
orders@indoorgolfoutlet.com Phone:
(647) 694-2734
Last updated: August 02, 2026
