UNITED STATES
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
In the case of delays due to a high volume of orders or postal service problems that are outside of our control, we will immediately contact you to confirm that you would still like to place your order.
We offer free shipping in the United States (Excluding: Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Marina Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces America, Armed Forces Europe, and Armed Forces Pacific) for most of the products on our site.
No shipping is offered outside of the USA.
We require that you provide a Shipping Address Phone Number due the size and value of our products.
Carl's Place Custom Orders
Fulfillment on Carl's Place Custom Enclosures and Built-In Screens is approximately 2-3 weeks. Carl's Place Custom Enclosures, Impact Screens, Built-In Golf Room Kits, Built-In Screens, Padded Walls, Ceiling Paneling, and Curtains are not eligible for return or refund once the order has shipped.
In-Store Pickup
We do not offer in-store pickup.
Shipping to P.O. Boxes
We do not offer shipping to P.O. boxes.
Returns and Refunds
We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount (exclusions apply). Please refer to the Return and Refund Policy.
Cancelations (Before Order Ships)
Orders must be canceled within 24 hours to avoid a 3% merchant processing fee. If you need to cancel an order, please do so immediately by emailing
orders@indoorgolfoutlet.com.
If an order has left the warehouse, the customer is responsible for return shipping cost as well as the 3% merchant processing fee. If an order is canceled after it has shipped, it will be treated as a regular 30-day return and will be subject to return shipping cost and restocking fees that are the responsibility of the customer.
Select products including made-to-order products and custom products may be subject to a 25% restocking fee if the order has entered production and the order is canceled before it has shipped.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded, as these products are put into production specifically for your order. All sales are final for custom made and made-to-order products.
Damaged Orders
In the event that your order arrives damaged in any way, please email us as soon as possible at
orders@indoorgolfoutlet.com with your order number and a photo of the item’s condition.
If you have any further questions, please don't hesitate to contact us at sales@indoorgolfoutlet.com or at 310-947-8670.
CANADA
Effective Date: August 02, 2026 Applies to: Orders shipped to Canadian addresses from indoorgolfoutlet.com/en-ca.
Overview
Indoor Golf Outlet Canada Corp. ships premium golf simulation equipment from our Canadian fulfillment partner to customers across Canada. This policy explains our shipping practices, timelines, costs, and rules.
We ship in Canadian dollars, from Canadian fulfillment infrastructure, with all applicable Canadian sales taxes (GST/HST/PST as applicable to your province) calculated at checkout and included in your order total. No customs duties, brokerage fees, or surprise import charges apply to orders shipped within Canada.
Where We Ship
We ship to all ten Canadian provinces. Orders to the Territories (Yukon, Northwest Territories, Nunavut) are reviewed on a case-by-case basis; please contact us at
orders@indoorgolfoutlet.com before ordering if your shipping address is in a Territory.
We do not currently ship to: - Countries outside Canada (visit our U.S. store at indoorgolfoutlet.com for U.S. orders) - P.O. boxes (a physical street address is required for delivery of all items, especially oversized freight) - Military APO/FPO addresses
Order Processing and Fulfillment
All orders are processed within 1-2 business days (excluding weekends and Canadian federal holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Depending on the product, orders are fulfilled from our Canadian third-party logistics partner or shipped directly from the manufacturer. Fulfillment location varies from product to product; where available, it is listed on the product page.
Shipping timelines also vary by product and can be found on individual product pages. Custom and made-to-order products (Carl’s Place enclosures, impact screens, custom-built simulator components, etc.) follow the manufacturer’s production timelines, which are noted on individual product pages. Custom order production typically takes 2-3 weeks before shipping.
Shipping Carriers
We use a combination of the following carriers, selected based on the item, destination, and service level:
Your order confirmation will identify the carrier and provide tracking once your item has shipped.
Shipping Costs
Shipping costs are calculated at checkout based on: - The weight and dimensions of your order - Your shipping address - Your selected service level (standard, expedited, or freight)
Some items and order thresholds qualify for free shipping; if applicable, the free shipping offer will be shown at checkout.
For freight and oversized items, shipping costs reflect the actual LTL/freight rate. In some cases, freight surcharges (residential delivery, lift-gate service, inside delivery, appointment delivery) will apply if requested by the customer or required by the destination.
Signature on Delivery
Items with a value of
CAD $500 or more require a signature on delivery. This protects you from theft or misdelivery and protects us from fraudulent chargeback claims.
If you will not be available to sign, you may: - Arrange with the carrier for pickup at a nearby depot - Contact us to reschedule delivery - Authorize a specific alternate person to sign (contact us at least 24 hours before delivery)
If your order is marked as delivered but you have not received it, contact us at orders@indoorgolfoutlet.com and we will investigate with the carrier and work with you to resolve the situation.
Taxes and Duties
If an item ships from outside Canada (for example, direct-from-manufacturer shipments), we will, where applicable, act as importer of record so that no unexpected duty or brokerage charges appear at your doorstep.
Cancelation Before Shipping
Orders may be canceled without penalty
within 24 hours of placement, provided the order has not yet entered production or been fulfilled. See our Return and Refund Policy for details .
Damaged, Missing, or Incorrect Shipments
If your order arrives damaged, incomplete, or incorrect, please contact us at
orders@indoorgolfoutlet.com within
24 hours of delivery with photos of the packaging and the affected items. See our Return and Refund Policy for details.
Delivery Estimates Are Not Guarantees
Shipping date estimates on product pages, in cart, and in order confirmations are estimates only and may change due to factors outside our control, including manufacturer production delays, carrier delays, weather, customs holds (for cross-border shipments in transition periods), and force majeure events.
We are not liable for delivery delays caused by factors outside our reasonable control. We will keep you informed of significant delays and offer options if a delay is material to your order. This section does not limit any statutory right you may have if delivery is late.
Contact Us
Questions about shipping or delivery?
Indoor Golf Outlet Canada Corp.
Email:
orders@indoorgolfoutlet.com Phone:
(647) 694-2734
Last updated: August 02, 2026
